Tel : 0114 2347195 | Mob : 07835204800
repairs@24hr-srs.com

FAQs

Friendly and Honest Service

If you’re thinking of investing in a stairlift then you’ve come to the right place!

We can arrange for one of our engineers to visit you at your home where they will be happy to answer any questions you may have and provide a solution to best suit your needs.

All our new and reconditioned lifts come with a 12-month warranty for your peace of mind.

We recommend having your lift serviced annually to ensure its optimum performance.

A full service includes:

* All necessary safety checks both internal and external.

* Moving mechanisms will be lubricated.

* Lift will be thoroughly cleaned both internal and external

* Battery performance check.

We recommend cleaning your lift regularly to avoid a build up of dust and dirt which can enter the mechanism and affect performance.

At SRS we offer a clean only service to thoroughly clean the exterior of your lift helping to ensure it performs to its full potential.

You should contact us as soon as possible if your lift stops working.

We operate 24/7 so there is always someone to help in your time of need.

Please see our price guide for information on tariffs and charges.

Occasionally, due to factors out of our control, such as stairlifts and their parts being discontinued from manufacture, a repair may not be possible.

 

In these circumstances our engineer can advise you of the different options available to you.

 

We have your best interest in mind so will always consider individual circumstances when providing options in this situation.

 

Price guide:

Standard call out fee (8:00 – 18:00)

£50.00

 

Emergency out of hours call out fee (18:00pm – 8:00am)

£100.00

 

Full service

£60.00

 

Clean only service

£25.00

 

Repairs

Varies depending on diagnosis